Terms & Conditions of sale


Installation is not included. Lamps are not included with fixtures unless specifically ordered with the fixture. We reserve the right to change the specifications of any item without notice and without liability with respect to any previous sale. Quotations are subject to acceptance within 30 days, for shipment within 30 days, unless noted to the contrary in the quotation. Although every effort is made to ensure accuracy when preparing price sheets and catalogue data, we cannot be held responsible for any errors that may occur.

Minimum Order

The minimum Customer Net billing charge on any order is $300.00 plus transport charges. There is a 50$ fee plus transport added to any lower bill.

Shipments and Freight Charges

Transport is included on orders of $3,500.00 or greater; customer net billing (providing transport is on the island of Montreal or in Quebec city, and delivery is made in 1 shipment). Transport is billable to client on orders less than $3,500.00 before taxes. Freight will be prepaid within Canada and the forty-eight contiguous United States. For shipments to other locations, freight will be prepaid to a designated port of debarkation within the continental United States and additional packaging charges may apply. LumiGroup will not assume, allow or pay any charges for cartage, or store door delivery at destination. Orders for meeting freight-prepaid requirements include all products. In the case of partial shipments or "split-shipments" freight will be allowed only if each individual shipment exceeds $3,500.00 before taxes. On all prepaid shipments, we will not allow, assume or refund to the customer, any freight charges erroneously paid by the customer directly to the freight carrier.

Shipments: We reserve the right to use our own discretion in routing all shipments where freight charges are allowed. Shipments will be made in any manner requested by the customer, when possible, if the customer will assume any additional transportation costs. In the event of special routing requests requiring premium freight charges, such as airfreight, air express, special truck or carrier, etc., all shipments will be made freight prepaid and charged. Copies of Bill of Lading, and when required, Proof Of Delivery, for any shipment so routed, will be provided when requested./p>

Air Shipments: All air shipments will be sent at customer's written request. Shipments will be sent on customer's carrier number of their choice and paid by them.

Transportation Claims: All goods are delivered to the transportation company in perfect condition and properly packed. Goods are shipped at purchaser's risk, and claims must be taken up with the transportation company. Our responsibility for safe delivery ceases when material is received in good condition by the transportation company.

Packaging: Products will be packaged, as the manufacturer or agent deems appropriate for protection of goods against damage due to normal handling.

Shortages: All claims must be reported to manufacturer within twenty four (24) hours after receipt of shipment. Claims not reported within the time period will not be allowed.

Title to the goods passes to the customer on delivery to the common carrier at the F.O.B. shipping point. Claims for damages or loss in transit should be filed by the recipient with the transportation company involved. THE MANUFACTURER OR AGENT will not be responsible for damaged goods, including concealed damage, after having secured "received in good order" delivery receipts from the transportation company. Acceptance of material, by the customer, from a common carrier constitutes a waiver of any claim against THE MANUFACTURER OR AGENT for delay, damage, or loss.

Payment Terms and Financial Responsibility

The terms of payment are due Net thirty (30) days. (A 50% deposit is required on all custom orders). Whenever, for any reason, doubt as to a customer's financial responsibility develops, THE MANUFACTURER OR AGENT may decline to deliver goods, or stop goods in transit, or make other arrangements as THE MANUFACTURER OR AGENT deems appropriate. Title to the goods shall remain with THE MANUFACTURER OR AGENT until paid in full by buyer; however, risk of less shall rest with the buyer at the time of delivery of the products to the carrier at shipping point. THE MANUFACTURER OR AGENT reserves the right to charge interest of 2% per month (equivalent to 26.82% annually) plus handing charges if buyer is delinquent in payment of invoices. Buyer shall also be responsible for all costs (including attorney's fees and other costs) incurred by THE MANUFACTURER OR AGENT in connection with collection of any amounts for goods sold hereunder in the event payment therefore shall not be made when due.

Cancellation. Suspension and Return Goods

Orders may be cancelled or suspended only upon written notice to THE MANUFACTURER OR AGENT and with THE MANUFACTURER OR AGENT’s written consent, and upon terms that will indemnify THE MANUFACTURER OR AGENT against loss.

Orders cancelled after being processed, but prior to shipment will be subject to cancellation charges as follows:

Special order and products with factory-installed custom options: Non-returnable and non- refundable.

Standard products, with no factory-installed options: 50% of net purchase order amount plus any extraordinary charges incurred. The extraordinary charges will be determined by the amount of work that has been completed, special non-returnable parts ordered, and whether or not the cancelled products can be restocked. Once shipped, products are considered customer property.

If products have been shipped when THE MANUFACTURER OR AGENT receives a cancellation notice, no charges can be held for such cancellation and total invoice is due and payable. Material may be returned for credit only as outlined in a THE MANUFACTURER OR AGENT Returned Goods Authorization. Cancellation will not be accepted on any order where shop drawings have already been approved.

Returned Goods

We will not accept any returned material unless a "Return Goods Authorization" has been issued in writing. A minimum service charge of 50% plus any freight charges incurred will be deducted from all returned goods to cover the cost of handling, disassembly of cartons and testing. All items must be in new resalable condition or the manufacturer or agent will discard any material upon their inspection without credit. If reconditioning is necessary, any such charges will also be deducted. Requests to return material must be made within 2 days of shipment. We cannot allow credit for returned goods after the expiration of 2 days. Special fixtures and finishes are non returnable.

Order Confirmation

Orders received and entered into the manufacturer or agent order-processing System will be considered confirmed and acknowledged upon receipt of the acknowledgement by the customer. Approved and signed shop drawings are required before order will be processed. THE MANUFACTURER OR AGENT will not be responsible for any delays caused by orders that have not been approved within client organization.


All published or quoted prices, discounts, terms and conditions are subject to change without notice. All orders are accepted with the understanding that the product will be shipped and invoiced at prices in effect at time of shipment. This policy includes Hold for Release ("HFR") orders, Blanket Orders and Standing Orders, unless alternative arrangements have been made in writing, between THE MANUFACTURER OR AGENT and its customer. All prices and discounts quoted and the acceptance of all orders are subject to the manufacturer or agent’s final approval. Hold For Release Orders, Blanket Orders and Standing Orders: Hold For Release ("HFR") orders will be entered and held, pending a final release schedule, for a maximum of 30 days (1) month from date of order. After that time, 10$ per day will be charged for every product kept in storage. Blanket Orders and Standing Orders will be converted to orders with scheduled releases, based on customer requirements. All orders are accepted with the understanding that product will be shipped at prices, terms and conditions, in effect at time of shipment, unless alternative arrangements have been made, in writing, between THE MANUFACTURER OR AGENT and its customer. The acceptance of Hold For Release Orders, Blanket Orders and Standing Orders does not obligate THE MANUFACTURER OR AGENT in any way to continue to supply product that may become discontinued or obsolete or superseded during the time period covered by the order.


The amount of any applicable present or future city, state or government tax or other charges upon the production, sale, shipment or use of products ordered or sold will be added to the customer invoice, unless the customer provides THE MANUFACTURER OR AGENT with an appropriate exemption certificate.


Delivery and shipment dates are estimated dates only, and unless otherwise specified are figured from date of receipt of order and approval of drawings or samples. All quotations and agreements as to deliveries and other matters, including the acceptance of all orders and estimation of delivery dates, are subject to all present and future Federal and Provincial laws, rulings, and regulations, and are also subject to strikes, labour stoppages, tires, accidents, and all other causes beyond our control. In estimating such dates, no allowance has been made, nor shall THE MANUFACTURER OR AGENT be liable directly or indirectly for, delays of carriers or delays from labour difficulties, shortages, strikes or stoppages of any sort, fires, accidents, failure or delay in obtaining materials or manufacturing facilities, acts of government effecting THE MANUFACTURER OR AGENT directly or indirectly, bad weather, or any causes beyond The manufacturer or agents’ Control, or causes designated Act of God or force major by any court of law, and the estimated delivery date shall be extended accordingly. THE MANUFACTURER OR AGENT will not be liable for any damages or penalties whatsoever, whether direct, indirect, special or consequential, resulting from its failure to perform or delay in performing, unless otherwise agreed to in writing by an authorized officer of the company. Acceptance of material from a common carrier constitutes a waiver of any claim against THE MANUFACTURER OR AGENT for delay, damage or loss in transit.


With Manufacturers guarantee.